customer journeys


Ecommerce UX example - Adventure Peaks

In this video I walk through an ecommerce customer journey from browsing through to checkout and highlight some of the good practice and areas for improvement.

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User testing overview

This video looks at how user testing can provide a more complete understanding of the customer journey, and why people drop out of your sales funnel. It looks at who, and how many people, to use as testers, along with how to set up remote testing.

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